Welcome to Buggies Benidorm.
At Buggies Benidorm, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit a tour booking request or contact us.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection laws.
Website: https://buggiesbenidorm.com/
Buggies Benidorm operates guided buggy tour experiences in Benidorm and the surrounding Costa Blanca area in Spain.
Contact details:
Business name: Buggies Benidorm
Address: Camí Pla del Cuartel 13, 03503 Benidorm, Alicante, Spain
Email: info@buggiesbenidorm.com
Telephone: +34 605 013 187
The legal name and identification details of the data controller should be added here once confirmed.
We may collect and process the following categories of personal data, depending on how you use our website.
Information you provide directly:
Name and surname.
Email address.
Telephone number.
Preferred tour and date.
Buggy or vehicle preference and relevant booking details.
Information you include in messages or enquiries.
Technical information:
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited and website usage data. The collection of this information depends on the website’s technical configuration and the services in use.
Please do not submit unnecessary sensitive personal information through our contact or booking forms.
We may use your personal data for the following purposes:
To respond to enquiries and requests for information.
To check availability for your preferred tour date.
To contact you by email, telephone or WhatsApp regarding your request.
To coordinate tour arrangements and communicate relevant information.
To provide customer support and manage any changes to your request.
To operate, maintain and improve our website.
To protect the website against spam, misuse and security threats.
To comply with applicable legal and regulatory obligations.
We will not use your personal information for unrelated marketing purposes without an appropriate legal basis.
We process personal data only where a valid legal basis applies. Depending on the circumstances, this may include:
Consent: When you voluntarily provide consent for a specific purpose, such as optional cookies or marketing communications where required.
Pre-contractual steps: When processing is necessary to respond to your enquiry, check tour availability or take steps at your request before entering into a contract.
Legal obligations: When we need to process or retain information to comply with applicable laws.
Legitimate interests: When processing is necessary for legitimate business purposes, such as website security, preventing misuse or managing customer enquiries, provided your rights and interests do not override those interests.
Submitting a tour request through our website does not automatically constitute a confirmed booking.
When you submit a request, we use the information you provide to review availability and contact you regarding the requested tour. Our team may communicate with you by WhatsApp, email or telephone to confirm the details.
If you contact us through WhatsApp, your information may also be processed by WhatsApp in accordance with its own privacy policy and terms.
Please avoid sending payment details or other sensitive information through ordinary contact forms or messaging channels unless a secure and appropriate method has been provided.
Our website may use cookies and similar technologies to ensure its proper operation, remember preferences, analyse website usage or support other website features.
Some cookies may be necessary for the website to function. Other cookies, including optional analytics or advertising cookies, should only be used in accordance with applicable consent requirements.
You may be able to manage your cookie preferences through the cookie consent tool available on our website or through your browser settings.
Blocking certain cookies may affect some website features.
Further information about the cookies used on this website should be provided in our Cookie Policy, where applicable.
We do not sell your personal data.
We may share personal information with trusted service providers where necessary to operate our website and manage enquiries. These providers may include:
Website hosting and technical maintenance providers.
Website form and email communication providers.
Spam prevention and website security services.
Website analytics or cookie providers, if enabled.
Communication services, including WhatsApp, when you choose to contact us through that channel.
We only share information where necessary and where an appropriate legal basis exists. Where required, suitable contractual and data protection safeguards will be implemented.
We may also disclose information when required by law or to establish, exercise or defend legal claims.
The specific providers used by this website should be identified and verified by the website operator.
Some service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will ensure that the transfer complies with applicable data protection requirements. Depending on the circumstances, this may involve an adequacy decision, appropriate safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism.
Further information about applicable safeguards can be requested using the contact details provided in this policy.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal obligations.
Retention periods depend on the type of information and the reason for processing:
Enquiries and booking requests: For as long as necessary to respond to and manage the request, including reasonable follow-up.
Booking and transaction records: For the period required to manage the service and comply with applicable accounting, tax and other legal obligations.
Consent records: For as long as necessary to demonstrate and manage the relevant consent.
Technical and security records: For the period necessary for security, troubleshooting and other legitimate operational purposes.
When information is no longer required, it will be securely deleted or anonymised where appropriate, unless its continued retention is legally required.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.
These measures may include access controls, security updates, appropriate hosting protections and other safeguards suitable for the nature of the information processed.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Under applicable data protection laws, you may have the right to:
Access: Request confirmation of whether we process your personal data and obtain a copy.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal data where the legal conditions are met.
Restriction: Request restriction of processing in certain circumstances.
Objection: Object to processing based on legitimate interests where applicable.
Data portability: Receive certain personal data in a structured, commonly used and machine-readable format where the legal conditions are met.
Withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Complain to a supervisory authority: Lodge a complaint if you believe your data protection rights have been infringed.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us at:
Email: info@buggiesbenidorm.com
We may need to verify your identity before processing certain requests.
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).
Website: https://www.aepd.es/
You may also have the right to contact another competent supervisory authority where applicable.
Our website and booking request process are not intended to collect personal information directly from children without appropriate authorisation.
If a parent or legal guardian believes that a child has provided personal data to us inappropriately, they may contact us so that we can review the situation and take appropriate action.
The participation of children as passengers on a tour is subject to the applicable tour requirements and safety conditions.
Our website may contain links to third-party websites or services, including WhatsApp.
We are not responsible for the privacy practices, content or security of external websites. When you visit a third-party service, its own privacy policy and terms will apply.
We recommend reviewing those policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our website, services, data processing practices or legal requirements.
Any updated version will be published on this page, together with the revised update date.
We encourage you to review this page periodically.
If you have questions about this Privacy Policy, how we handle your personal data or how to exercise your data protection rights, please contact us.
Buggies Benidorm
Camí Pla del Cuartel 13
03503 Benidorm, Alicante, Spain
Email: info@buggiesbenidorm.com
Telephone: +34 605 013 187
Website: https://buggiesbenidorm.com/